With the reduction in communication costs and improved bandwidths and associated infrastructure, BPO as a segment is witnessing a massive growth. One of the key challenges that BPO companies that provide data entry/data validation services is an efficient and effective way of getting the source documents from different customers and accurately route the same to different operators for processing. This is where ViciDocs BPO can help.

Typical Requirements of BPO Companies

• As part of BPO, documents need to be managed between the outsourcing company and the offshore company.
  
  
• Multiple clients need to be managed by the BPO Company.
  
  
• Security of the documents has to be ensured so that there is no unauthorized access of the documents to other organizations.
  
  
• Quick turnaround times have to be managed.
  
  
• Appropriate process flow of the documents has to be present in the system to check the status of the documents at any point of time.
  
  

How ViciDocs can be used

ViciDocs is ideal for such situations. Leveraging its rich features the following methodology can be adopted

• ViciDocs-BPO has been designed with ViciDocs as the base product to suit the BPO vertical requirements.
  
  
• This is a complete web based solution, which enables the BPO Company's clients to store documents automatically on the server.
  
  
• Clients can scan documents from multiple locations and an automatic uploader module that can be scheduled automatically uploads the documents.
  
  
• Documents uploaded are automatically routed to specific users based on the rules definable by the admin user.
  
  
• Documents uploaded are automatically routed to specific users based on the rules definable by the admin user.
  
  
• Data Entry and Quality check users can automatically download the documents in a web- based interface to do their respective operations on the documents uploaded.
  
  
• Comprehensive reports have been developed to track the status of the documents at any given point of time.
  
  

Benefits provided by ViciDocs

• Huge reduction in printing, dispatch costs.
  
  
• Seamless process that is fully integrated ensuring better quality of service to customers.
  
  
• Cost reductions by automation of upload processes from clients; automatic routing of documents to operators using OCR.
  
  
• Documents as well as the status of process is accessible quickly and from anywhere to BPO management as well as customers.
  
  
• Security of documents as they are stored in digital form.
  
  
• Enriched experience for users as they can search for documents and process them online.